Privacy Policy

Last Updated: April 22, 2025

1. Introduction

At SunFixr, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to personal data we collect when you use our website, sign up for our services, or communicate with us.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes email address, telephone numbers, and physical address or location.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website and services.
  • Solar System Data includes information about your solar panel system, including type, age, manufacturer, and issues you're experiencing.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact, and Solar System Data by filling in forms on our website or by corresponding with us by phone, email, or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Third parties. We may receive personal data about you from various third parties such as analytics providers and contractors.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer
  • To connect you with appropriate solar repair contractors
  • To manage our relationship with you
  • To improve our website, products/services, and customer relationships
  • To respond to your inquiries, comments, or concerns
  • To send you relevant information about our services, solar repair, and maintenance tips (if you've opted in)
  • To comply with legal obligations

5. Data Sharing

We may share your personal data with the following categories of recipients:

  • Solar Repair Contractors in your area who can assist with your needs
  • Service Providers who perform services on our behalf, such as IT and system administration services
  • Professional Advisers including lawyers, bankers, auditors, and insurers
  • Government Bodies that require us to report processing activities

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following cookies:

  • Strictly Necessary Cookies. These are cookies that are required for the operation of our website.
  • Analytical/Performance Cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
  • Functionality Cookies. These are used to recognize you when you return to our website.
  • Targeting Cookies. These record your visit to our website, the pages you have visited and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: privacy@sunfixr.com
Phone: 1-800-SUNFIXR